System Administrator

Key Result Areas (What) 

(List expected results that must be achieved o fulfil job purpose)

Supporting Activities (How)

(What are the key activities undertaken to achieve the desired end results?)

Systems and Network Administration

• Installing and configuring server architecture, and networks
• Manage and support hosted network servers and cloud technology tools.
• Set up accounts and server workstations
• Monitor system performance and troubleshooting issues and outages.
• Ensure security through access controls, backups, and firewalls
• Upgrade systems with new releases and models.
• Develop expertise to train staff on ERP.
• Server maintenance
• Monitor user backup.

Availability on non-working days e.g. Sundays and Special events days.

Support Services

• Serve as the 2nd-Level for technical support.
• Perform remote support and maintain hosted platforms.
• Record events, problems, and resolutions
• Direct Support for ERP Solution
• Monitor and maintain all cloud & physical servers

Technology Hub Operations Management

• Active participation in preparing tools for coordinating and operating a technology hub. 

Reporting

• Running and sharing regular systems usage report to IT Manager and CTO.  

Educational Qualification

• A Bachelor's degree in Computer Science or related field.

Relevant Experience (Type and minimum years expected)

• Maintain infrastructure and security systems
• VMWare, Hyper-V, Hosted Servers, and Cloud Computing
• Storage SAN/NAS
• Automation tools
• Scripting experience (PowerShell/Bash/Shell)
• Experience of working as ERP solution administrator would be advantageous however training will be provided
• Experience of working on technical support helpdesks
• Experience of technical user support including excellent problem-solving skills
• Demonstrable experience working as a technical administrator or cloud Architect
• Strong communication and interpersonal skills, ability to listen and interpret requirements with technical and non-technical audiences, as well as demonstrating work to stakeholders
• Administration of cloud-based systems ideally CRM, ERP and ITSM systems

Attitude and Behavioural Traits

•  Analytical and investigative skills
• Strong team working skills
• Security awareness