Head IT

Key Result Areas (What) 

(List expected results that must be achieved o fulfil job purpose)

Supporting Activities (How)

(What are the key activities undertaken to achieve the desired end results?)

Systems and Networks Administration

• User administration (setup and maintaining account)
• Maintaining Server System
• Monitor system performance
• Create a backup and recovery policy
• Monitor network communication
• Implement the policies for the use of the computer system and Internet network availability.
• Identifying and acting on opportunities to improve and update software and systems.
• Setup security policies for users. A sysadmin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems)
• Documentation in form of internal wiki
• Password and identity management
• Availability on non-working Days e.g. Sundays and Special events days.

ERP Systems Management

• Ensure ERP System is up and running. 
• Ensure Daily, Weekly and Periodic Tasks are performed

Vendor, Project, and Product Management

• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
• Managing User Requirement, IT Business Analysis and Product Management.
• Manage vendors and consultants on Project delivery.

Reporting

• Running and sharing regular operation system reports with senior staff. 
• Managing and reporting on allocation of IT budget.

Manager/Supervisory Role

• Providing direction for IT team members. 
• IT Department Budget Management.
• Maintaining and implementing IT policy and best practice guides for the organization. 
• Identifying opportunities for team training and skills advancement.

Educational Qualification

• Bachelor’ Degree in Electronic & Electrical Engineering, Computer Science or related field. 
• Project Management Certification (PMP or Prince 2).
• Business Analysis/Product Management Certifications. 

Relevant Experience (Type and minimum years expected)

• 8+ years’ experience in information technology, with at least 3 years in information technology management role. 
• Comprehensive understanding of network architecture and client/server technology, Mobile Technology, Data Analytics, ERP Systems, Digital Transformation and Cloud Computing.
• Software development abilities preferred.
• Experience in analysis, implementation and evaluation of IT systems and their specifications.