Admin Officer (PCC)

Key Result Areas (What)

(Expected results that fulfil the job purpose)

Supporting Activities (How)

(Key activities undertaken to achieve the desired results)

• Oversee and manage daily administrative processes and tasks relating to the local expression.
• Administer vendor and service contracts, including the HMO contract (e.g. St Kizito) — receive invoices and ensure they are processed within agreed timelines.
• Provide administrative support to ministers (purpose heads and area coordinators) to facilitate execution of yearly, quarterly and monthly goals.
• Oversee all general office operations including workspace & meeting rooms management, mailing system, office supplies, office policies in collaboration with HR, visitor management etc.

• Work with the Data Management team to analyse operational data from services and events and advise the RP for proper planning and growth.
• Manage all correspondence and screen mails relating to the expression and the office of the RP.
• Track execution of yearly strategic plans and produce quarterly progress reports; coordinate allocation of materials, resources and personnel under the direction of the RP.

• Own the local assimilation system: ensure every first-time guest receives a welcome email and SMS within the agreed service level (e.g. 24–48 hours).
• Support, guide and monitor the assimilation volunteer team(s) to ensure they carry out follow-up in line with agreed SLAs, and act as the escalation/backstop point.
• Personally make follow-up calls to guests not reached by volunteers (typically 20–30% of weekly first-time guests), logging outcomes, to drive progression along the Growth Track and close the back door.
• Manage correspondence for congregants who sign up for baby dedication.
• Ensure prompt, accurate data capture across assimilation touch-points.

• Manage the 0700-ELEVATE line: receive calls and ensure enquiries are closed out within the agreed service level.
• Manage correspondence from the [email protected] email.
• Serve as the designated Church Office support personnel for the Marriage Preparatory Course (TECMPC), managing all correspondence via the [email protected] church-domain email (not a personal account).
• Collate pre-registration lists from the various expressions ahead of each cohort induction.
• Communicate with facilitators, circulate schedules and send reminders throughout the 12-week course.
• Issue certificates to graduating couples promptly on completion, and maintain accurate course and graduate records.
• Provide wider administrative support for Family Life initiatives as required.

• Work with the Project Committee to manage projects and special ministry initiatives requiring administrative and operational support from the church office.
• Support ad hoc call initiatives for meetings and other follow-ups as required.

• Such other tasks as may be assigned by the Resident Pastor from time to time.

• A university degree from an accredited university.

• 3–5 years’ relevant experience in administration, operations or coordination (experience in a faith-based organisation is an added advantage).
• An understanding of ministry.
• Strong organisational and project-management skills; strong process, execution and operational skills.
• Ability to coordinate, support and lead volunteer teams; warm and confident people skills, including a strong telephone manner for guest follow-up.
• Data management, reporting and analytical skills; proficiency in Microsoft Office, Google and CRM / assimilation software.
• Ability to influence in a matrix environment and act as an agent of change.
• Confidence presenting to high-level audiences.

• A vibrant personal faith in Jesus Christ as Lord and Saviour; demonstrates the virtues of a devoted follower of Christ.
• Embodiment of the ASHLIE values.
• Strong lateral thinker; high-energy and self-motivated.
• Impartiality; discretion and confidentiality (handles sensitive RP correspondence).
• Confident leader willing to take on responsibilities across geographic boundaries.
• Compassion for others.